For consumer complaints that cannot be resolved with the Village, you may contact the New York Department of Public Service (DPS).

DPS complaints may be directed as follows:

Website: www.dps.ny.gov/complaints;

Phone: DPS HOTLINE at 1-800-342-3355 (M-Th 7:30am-7:30pm, F 7:30am- 7:00pm);

or

Mail: Office of Consumer Services, NYS Department of Public Service, 3 Empire State Plaza, Albany, NY 12223

Emergency HOTLINE: If your service has been, or is about to be shut off, you can call the PSC's toll-free HOTLINE at 1-800-342-3355 for help.

The HOTLINE is staffed from 7:30am - 7:30pm on business days. 

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